Review Rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
I went to stop payment on an automatic draft. The representative did not know what she was doing. She had me to log into my account trying to cancel something that only she could do on her computer. Then she said I had to change my password to log into my account. When...
Read more
1.1
I didn't like
  • Poor service
#1438883

Brightstar Credit Union - Web service horrible

I log in to my accounts, have to go through 6 different places to get to where I want. Ok fine next day I try to log in and it says Error. This happens all the time does anyone at Bscu read these reviews? I have called about this and nothing has been done!
Product
#1516604
Show

Brightstar Credit Union - Poor customer service

I called different numbers, they never picked up the phone. I stayed on hold for over 2 hours and finally chose the option to receive a call back, no one even bothered to call me back. After finishing paying my car loan with them I’ll never do business with such a company ever again.
1.0
Details
Customer service
Staff
Website
#1360254
Show

Brightstar Credit Union - Your online business need to improve

Your online service sucks!!!,iam going to look for anthoner bank.
#1358441
Show

Brightstar Credit Union - Online banking app

Unable to go online to check my account
#1336443
Show

Brightstar Credit Union in Margate, Florida - They are horrible

I made a check deposit from another local bank and they froze my account for 10 days until the check cleared even thought I had money in my account, causing me to have late payments. I called customer service and they were unable to hep me.
1.1
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1323554
Show
Resolved
On hold for 1.5 hours for customer service. Online interface is terrible. Very difficult to make payments which are actually called “transfers”. So, you won’t easily figure out how to make a payment online. They also add a 4 digit code to your password which you will...
Read more
1.1
#1322647
Went in for an auto loan at brite star. Was told I would have to get permission since the car was a 2007 they only finance as far back as 2008. The rep said she would ask for permission. Permission was granted for days but did the rep call me back? No! I went back to...
Read more
#1281333

Brightstar Credit Union - Was on hold too long was not able to reach a customer servic

Was on hold too long was not able to reach a customer service repWas never able to reach a representative was on Sleepyhold too longSleepySleepySleepySleepySleepy
#1266658
Show
Its amazing that this facility never have enough tellers its Friday before the Memorial holiday and there are only 2 tellers working drive thru and inside customers but its always like this if you see a pattern try to fix it. I'm sure this branch of business is very...
Read more
1.0
#1264158

Contact Brightstar Credit Union Customer Service

Mailing Address:
BrightStar Credit Union
PO Box 8966
Ft Lauderdale, FL 33310-8966
USA
All Brightstar Credit Union Contacts

Brightstar Credit Union Products and Services Reviews

Are you thinking about applying for a home equity loan or line of credit? If so, I highly recommend that you don’t waste your time by applying to BrightStar Credit Union. They follow one basic principle: They only approve a home equity loan for people who don’t need...
Read more
#1255465